**Eligibility for Refunds**
To be eligible for a refund, the following conditions must be met:
- The request must be made within **60 days** of the purchase date.
- The product must be returned in its original packaging. Opened products are eligible for a refund if they have been lightly used (e.g., a few servings consumed) but must not be fully consumed.
- Proof of purchase (e.g., order confirmation or receipt) is required.
**Non-Refundable Items**
The following items are not eligible for a refund:
- Products purchased as part of a final sale or clearance event.
- Gift cards or promotional items.
**How to Request a Refund**
1.
**Contact Us**: Email our customer service team at
[email protected] or call us at (800) 331-8731 with your order details and reason for the refund request.
2. **Return the Product**: If instructed, ship the product back to the address provided by our customer service team. Customers are responsible for return shipping costs unless the product is defective or an error occurred with your order.
3. **Processing Your Refund**: Once we receive your returned product, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to your original payment method within **5-10 business days**.
**Damaged or Defective Products**
If your product arrives damaged or defective, please contact us within **7 days** of receipt. We will replace the item or issue a full refund, including shipping costs.
We are committed to ensuring your satisfaction and appreciate your trust in Formula H2X2.
If you have any questions about our refund policy, please contact us at any time.